Information & Policies

The day of the event:

• Registration usually starts at 7:30 am the day of the event. See the event page for special schedules.

• You must bring a photo ID and Digital Credential (from Speedwaiver). Have your smart phone ready to show registration staff your Digital Credential. 

• DO NOT SHOW UP LATE! Registration Closes at 8:30 am and does not reopen until 10:00 am. 

 

Instructions to get your Digital Credential

• Go to the events page, choose the event you wish to attend and click on the "Event Waiver" button.

• Speed waiver allows customers to sign waivers on their mobile phone or smart device (must have a camera) via a link.  This link will ask for your name and mobile phone number.  

• You then get a text message with another link which takes you to your waiver.  

• Sign the waiver on your mobile phone/ smart device, and it will ask you to take a picture for a Digital Credential.    

• We suggest you either save the text message or take a screen shot of your photo credential.  

• When you arrive at the track show registration your Digital Credential and you're done! 

Pre-registration Payments: We accept Visa, MasterCard, American Express, Discover  and cash.

Discounts: Early bird discounts are automatically applied and are no longer active 10 days before the event.  

Walk Up Payments: Subject to availability. All walk up riders pay the full ticket price.

Gate Fees: Most racetracks charge a nominal gate fee upon entry, usually between $10 and $20 per person.

• Customers can cancel for any reason, up to eight (8) days prior to an event for a full refund or credit.

• If you cancel between three (3) and seven (7) days before an event you may receive a 50% credit toward a future event. To qualify for a 50% credit, cancellations must be received by Wednesday, 5 pm before a Saturday event. Thursday, 5pm before a Sunday event. 

• No refund or rescheduling request/credit will be granted any time after an event has taken place.

• If you cannot attend an event, you are welcome to sell or transfer your spot to another rider provided that rider is willing and able to ride in the same group (Level 1, 2 or 3) as originally purchased. TrackXperience must be notified of the transfer/sale by email (info@trackxperience.com) at least 24 hours before the event.

• All refunds for purchases made with credit cards will be processed with a deduction of 3.75% to cover credit card and merchant fees. 

• Please email sales@trackxperience.com for all cancellations/rescheduling requests. 

• The same cancellation policies will apply to all private coaching purchases. 

 

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Rain Policy: TrackXperience events run rain or shine. If you don't want to risk riding in the rain, don't register for the event. If you no-show for an event due to any circumstance including inclement weather, you will not be issued a refund or credit.
 

Crash Policy: Our crash policy is very simple: if you crash your motorcycle you are done for the day. There is no appeal to this policy. All riders involved in a significant crash shall be evaluated by the onsite paramedic service.
 

Season Passes: Season Passes are valid only for events held by TrackXperience during the current season. The Season Pass is NOT transferable and can ONLY to be used by the original purchaser. Credit will not be given for events that you cannot attend, nor can you send another person in your place. There will be no refunds for any reason unless TrackXperience cancels a specific track event. In the case that TrackXperience must cancel an event you will be refunded for that portion/percentage of the total season pass price. Never assume that TrackXperience is cancelling an event due to weather.
 

3- Packs / Venue Specific Passes:   Ticket packs are valid only for events held by TrackXperience during the current season.  Ticket packs may not be shared or split between multiple riders.

 

• Ticket pack purchasers may reschedule an event up to three (3) days before the event takes place. If the requested event is sold out then rescheduling will not be possible.  No-shows will not be given credit or rescheduling options.

• We do not allow partial or full refunds for unused ticket packs.

• If you are unable to use all 3 event passes during the current year,  you may roll a credit into the following year for a  fee of $100 per event.

• Individual event passes from a ticket pack may be transferred to another rider for a fee of $75 per event (during the current season only).

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TrackXperience usually runs 3 group format with 20 minute sessions. Changes to this format will be posted on the website prior to the event. Lunch breaks vary by venue. Please sign up for the appropriate level. TrackXperience is committed to providing a safe and un-crowded track day experience.  Last minute level changes during an event are usually not possible. Always call with any questions regarding which level is right for you.

Level 1 - Beginner First time at the racetrack? Looking for a more controlled environment and a more relaxed session? The pace in Level 1 is slower than in Level 2 or Level 3; inside passing is not allowed. The Level 1 group is closely monitored by the TrackXperience staff to ensure your safety. All Level 1 riders should consider taking part in our complimentary New Track Rider Orientation School, which has helped hundreds of riders achieve their riding goals and learn valuable skills. Our comprehensive educational approach along with friendly one-on-one coaching is the key to a successful first track experience.

Level 2 - Intermediate Done your share of track days? Ready to pick up the pace? Level 2 is for intermediate and advanced riders who are comfortable with closer passing and greater speeds. Courteous passing is allowed inside and out with a 6 foot buffer. Riders must be smooth and predictable; previous TrackXperience is required.

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Level 3 - Advanced Ladies and gentlemen, fasten your safety belts! Level 3 is for very skilled track day riders and racers who are very comfortable with a much faster pace. Closer inside and outside passing is allowed. First time track riders are not allowed, regardless of street experience.
TrackXperience staff reserves the right to change your group designation based upon your ability to ride within that group, at our discretion, and based upon availability. All riders are required to ride within their ability and obey the rules of the group in which they are riding. If you are not riding within the rules of your group and we are not able to switch your group then you will not be allowed to continue to participate for the remainder of the event. 

The cost is FREE with purchase of a level one entry. The average class size is between 5-15 riders. We try to keep the rider to instructor ratio at than 3-1. We will provide a safe, friendly environment where you can hone your riding skills and become a better, safer rider.

Each classroom session is about 20 minutes long and allows riders the opportunity to ask questions and talk with their track coaches between the on track sessions. By the end of the day our school riders typically show significant improvement in their riding skill and really step up their track speeds!
 

During the first classroom session we cover basic track safety, the layout of the track, track entry and exit, and flag rules. The first track session is the Lead/Follow where each rider gets an opportunity to follow directly behind an instructor. These are known as sighting laps, and they are a good opportunity to relax your nerves, and start learning the track layout at a slower speed.
 

The second classroom/track session is the "Single Gear - No Brakes" drill. This is a great way to learn the track and work on perception of speed and vision techniques. We also cover basic reference points both on and off the track.

As the day progresses, we'll cover shifting, braking and body positioning. All day you'll be able to get one on one coaching from our instructors and loads of track time. No matter what street experience you may have, you're guaranteed to learn and improve your riding skills at our TrackXperience New Track Riders Orientation School.

• You must be 18 years old. If you are under the age of 18 please contact us, we may be able to make special considerations.

• You must have working knowledge and comfort with the operation of your motorcycle and all of its controls. A minimum of 6 months riding experience is required.

This is a high performance riding school, we are here to help you take your riding skill to the next level. TrackXperience is not the appropriate venue to learn the basics of motorcycle riding. If your intent is to learn how to operate a motorcycle, please take the MSF. http://msf-usa.org/

Helmet: BSI, DOT, or SNELL full-face helmet with face shield are required. Swing-up chin-bar helmets are NOT allowed. You are risking your own head by riding with a damaged helmet, but any damage more than scuffs or scrapes will NOT pass tech.
 

Boots: Leather, Lycra, Kevlar or similar material motorcycle riding boots that fully cover the top of the ankle and MUST overlap your suit's pant leg. No external laces allowed.
 

Gloves: Undamaged gauntlet style gloves with full wrist coverage (must overlap sleeve of suit). 
 

Back Protector: It is recommended that everyone use a hard shell back protector rather than soft foam. Level 2 and level 3 riders MUST WEAR A BACK PROTECTOR.
 

Protective Suit: A one or two-piece protective suit is required. Two-piece suits must zip together fully. Leather or Kevlar suits are preferred. Ballistic nylon suits such as Joe Rocket, AeroStitch etc. are acceptable in Level 1 only, provided they have reinforced and padded shoulders, elbows, hips, and knee areas.
 

Knee Sliders: NO sparking knee sliders allowed at ANY venue. They are distracting to other riders, and very squidly, unless your name is Troy Bayliss… in which case, we mean no disrespect, but they are still not allowed.
 

Safety Gear Rentals: TrackXperience does not offer safety gear rentals at this time.

1. All bikes MUST pass technical inspection prior to admittance to the track. If your bike DOES NOT pass tech inspection, you will NOT receive a refund or credit.

2. Tires should be in excellent (like new) condition. Any tires with shredding, cracking or flat spots will not pass tech inspection.

3. Brake levers (front and rear) must function properly, without excess pull/play.

4. All lights / lenses must be taped over. We also suggest pulling fuses so the tape will not melt onto the lens. Side mirrors must be taped over or removed.

5. All motorcycles must have an operational kill switch/button and self-closing throttle in good working condition.

6. Wheel balance weights must be well secured (crimped & taped over).

7. License plates must have bolts taped or be removed.

8. We strongly suggest safety wiring your oil drain plug.

9. Level 2 & Level 3 riders must drain glycol coolant and run water, with any of the major aftermarket non-glycol additives such as Water Wetter or equivalent.

IMPORTANT NOTE: YOU MUST RIDE A MOTORCYCLE APPROPRIATE FOR HIGH PERFORMANCE TRACK RIDING. SEVERELY UNDERPOWERED MOTORCYCLES, OR THOSE NOT SUITED TO HIGH SPEEDS AND/OR REASONABLE LEAN ANGLES WILL NOT BE ALLOWED ON THE TRACK.

Tires: Dunlop Tire Service is provided by Racers Edge Performance. Contact Racers Edge at 702-257-3808 to reserve your set!

Suspension:

• Suspension services at Chuckwalla will be provided by Paradigm Racing if you have questions about fees and scheduling contact AJ @ 623-587-1900

• Suspension services at Willow Springs will be provided by OnTrack Suspension Services if you have questions about fees and scheduling contact Mike @ 310-531-6264

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Tire Warmers and Generators: Available for rent through TrackXperience.  Reserve them online or in person during registration (subject to availability).

Fuel: Contact the venue directly for more information regarding fuel availability.

Camping: Overnight camping for TXp customers is allowed at all of our venues on the night prior to and during our weekend events (Friday & Sat night).  We must all vacate the property by 7pm Sunday night.  No overnight camping on Sunday night. Contact the racetracks directly for information regarding gate hours and access.

Photography:

• Willow Springs / Chuckwalla: Photos are taken by CaliPhotography. They are available to be purchased at the track or on line within a few days of the event at: https://www.caliphotography.com

• Spring Mountain Motorsports Ranch: Photos are taken by Mike La Putt at Trackday.net. They are available to be purchased at the track and are available on line within a few days of the event at: http://www.Trackday.net

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This is a typical daily schedule. During the summer we have a "Beat the Heat Schedule" and in the fall we have "Daylight Savings Schedule". Please see the Event Pages for specific information. 

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• 7:00 a.m.: Gates open. This is a good time to arrive, unload, set up your pit area, make final preparations to your bike and gear, etc. Keep in mind that the more prepared you are prior to the morning of an event, the more relaxed you will be, and the more you will enjoy your day.7:30 a.m.: Registration and Tech Inspection open. Check in at the registration table and receive the all important tech sticker. Take your Tech Sticker, your bike, and your helmet to Tech Inspection for a quick check of your equipment.

• 8:40 a.m.: Riders' meeting. This meeting is absolutely MANDATORY for each participant. School Riders will remain at the end of the riders meeting for additional information.

• 9:00 a.m.: Level 3/Advanced session.

• 9:20 a.m.: Level 2/Intermediate session.

• 9:35 a.m.: New Track Riders Orientation School riders line up at the grid for 1st session lead-follow/sighting laps.

• 9:40 a.m.: Level 1/Beginner and New Track Rider School session begins. This session begins with 2 laps dedicated to lead-follow for track orientation. Immediately after each Level 1 track session, New Track Rider Orientation School patrons return to the classroom.
  All sessions will begin and end as close to schedule as possible.  However, we must  allow for delays caused by downed riders, mechanical difficulties and other events that are out of our control. If you are unsure which group is on the track, check track entry for the level sign that matches your Tech Inspection Sticker, and listen for announcements over the PA.

• 12:00 p.m - 1:00 p.m.: At most events (except SMMR events) we will continue sessions through lunch, but we will let you know for sure during the Riders' Meeting.

• 1:00-5:00 p.m.: On track sessions continue.

• 5:00 p.m.: Final checkered flag.